Contact Us

Contact Information

Fresh Horizons Limited operates the website mondial-casino.ca. You may contact us using the details below.

• Email: [email protected]
• Address: Mohawk Territory of Kahnawake, Quebec, Canada

Written enquiries may be sent by email or by post to the address above. Please note that the address is provided for correspondence only and is not a public service point.

Help & Support

Our customer service team handles enquiries about accounts, payments, technical difficulties, and the terms and conditions that apply to the website. The following principles govern how we deal with each enquiry.

• Enquiries are handled in the order in which they are received, unless a matter requires urgent attention.
• To help us respond accurately, please state your full name, the email address linked to your account, and a clear description of your request or concern.
• For your security, please do not include your password or full payment card details in any message. We will never ask you for them.
• We may ask for additional information or documents to verify your identity before we discuss or change any account details.
• Information you provide is used only to deal with your enquiry and is handled in accordance with our Privacy Policy.

We aim to acknowledge each message promptly and to reply in full within a reasonable period. Response times may vary according to the number of enquiries received and the complexity of the matter. If a request requires further review, we will tell you so and keep you informed of progress.

If you are not satisfied with our reply, you may write to us again, quoting the details of your earlier enquiry and explaining why you believe the matter has not been resolved. Your complaint will then be reviewed again.