Safe & Responsible Play

Our commitment

Fresh Horizons Limited (mondial-casino.ca) regards gambling as a form of entertainment that should be approached with care and moderation. It is not a way to earn income or to recover losses. This policy sets out the principles we support and the tools and sources of help available to players.

Mondial Casino is intended only for adults aged 19 or over, or the age of majority in their province or territory if it is higher. Anyone below that age must not use gambling services or attempt to do so. Adults are encouraged to ensure that minors cannot access their devices, accounts or payment details.

Risk indicators

Gambling can become a problem gradually and without obvious warning. The following behaviours may suggest that a person's gambling is becoming harmful:

Spending more money or time on gambling than originally intended.
Chasing losses by placing further bets in an attempt to win back money already lost.
Borrowing money, selling possessions or neglecting bills and other financial obligations in order to gamble.
Feeling anxious, irritable or restless when trying to reduce or stop gambling.
Neglecting work, studies, family or social commitments because of gambling.
Hiding gambling activity from family and friends, or feeling guilt or shame about it.

If one or more of these signs seem familiar, it is advisable to pause, review your habits and consider seeking support.

Account restriction

Players who feel that they are losing control over their gambling can take a break. Mondial Casino offers cooling-off periods from 24 hours to 6 weeks and a 6-month self-exclusion. A player should select the option that best suits their circumstances and should consider the longer self-exclusion if gambling has already caused difficulties.

Cooling-off periods and self-exclusion are arranged by contacting customer support via 24/7 live chat or email. Players can also use the link to the Kahnawake Gaming Commission's own self-exclusion registry.

While an exclusion is in force, players should not try to open new accounts or to bypass the restriction. Players are also advised to remove gambling applications and to consider using blocking software on their devices.

Setting limits

Mondial Casino provides tools that help players keep their gambling within reasonable bounds:

Deposit limits, which cap the amount a player can pay in over a day, a week or a month.
Cooling-off periods from 24 hours to 6 weeks.
A 6-month self-exclusion arranged via support.
A self-assessment test to review your gambling habits.
A link to the Kahnawake Gaming Commission's self-exclusion registry.

It is advisable to set limits before beginning to play and to review them from time to time. Players should only gamble with money they can afford to lose, and never with funds needed for essential expenses. Gambling should not be used as a means of coping with stress, loneliness or low mood.

Help & assistance

Anyone concerned about their own gambling, or that of another person, is encouraged to seek support at an early stage. Confidential help is available from provincial helplines such as ConnexOntario 1-866-531-2600.

Anonymous self-help groups, where people share their experiences with others in a similar position, may also offer practical encouragement. Speaking with a trusted friend, a family member or a doctor can also be a helpful first step.

Contact

Responsible gaming inquiries: [email protected]